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Enterprise Service Management vs. IT Service Management
Service management principles have evolved beyond only pertaining to IT processes. While other departments, such as HR and facilities, have always offered services, they were not so familiar with using frameworks or principles to manage that service delivery, as has been done in IT. We’ve started to see adoption of IT Service Management (ITSM) concepts or ITIL by other departments throughout organizations. Thus, the name “enterprise service management” was born. Join this webinar to learn how your IT department has become like a “hub” in a spoke-and-wheel-type concept allowing your organization to use service management to automate workflows across the enterprise.

Apr 13, 2021 12:00 PM in Eastern Time (US and Canada)

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